Returns Policy

For your protection, we recommend that you use a recorded-delivery service when returning goods to Forget-Flowers.

Returning Undamaged or Non-Defective Goods

Forget-Flowers.co.uk want you to be delighted every time you shop with us; but occasionally you may wish to return items that you have purchased. If, for any reason, you are unhappy with your purchase, simply return the goods to us within 7 days of delivery. Once the goods are back in our possession any amount charged to you, other than the delivery costs, will be credited to you, provided that the goods are in the same condition as when they were delivered.

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in it's original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for the return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Forget-Flowers.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange.

Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact us immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability.

This Returns Policy does not affect Your statutory rights.